Responding to a Lost or Stolen Laptop in Utilities

If a laptop is lost or stolen within a utility, immediate actions are needed to secure data. Here’s what to do:

Report the Incident: Immediately notify your supervisor and IT department to initiate security protocols.
Remote Security Measures: IT may remotely lock or wipe the laptop to protect sensitive utility data.
File a Police Report: Report the theft to the police, providing details like the laptop's make, model, and serial number.
Change Passwords: Update passwords for any accounts accessed from the laptop to prevent unauthorized access.
Inform Security Personnel: Notify facility security to assist in investigating the incident and enhancing security measures.
Request Replacement Equipment: Contact IT for a replacement laptop, providing necessary documentation for a swift process.
Adopt Preventive Practices: Protect future devices by encrypting data, using strong passwords, and being vigilant about device security.

Quick and decisive action helps minimize data breaches and reinforces security protocols within utilities.